Cancel or Downgrade Your Subscription

Manage a paid plan from Plans & Credits in your ZorgSocial workspace.

Last updated: 8 November 2026

You can move to a lower-cost plan (downgrade) or stop your paid subscription (cancel). Both actions are available from Plans & Credits.

Before you start

  • You must be the workspace Owner. Only Owners can access Plans & Credits. If you are an Admin, Editor, or another team member, ask your workspace Owner to make the change.
  • Check that you are in the right workspace. Use the workspace switcher at the bottom of the left sidebar (for example, Personal workspace or your organization) to select the workspace whose subscription you want to change.
  • Note your renewal date. It appears on the Plans tab under Current Plan and on the Manage tab under Next Billing.

Downgrade to a lower plan

Use the Plans tab to compare plans and submit a downgrade request.

Open Plans & Credits — Plans tab
  1. In the left sidebar, open Plans & Credits. The Plans tab opens and shows your current plan, billing cycle (for example, Monthly), and renewal date in the banner at the top.
  2. Find the plan you want to move to. Plan cards show Downgrade for lower-priced plans, Current Plan (disabled) for your current plan, Upgrade for higher-priced plans, and Contact Sales for Enterprise.
  3. Compare the feature lists before continuing so you understand what will change or no longer be available.
  4. Select Downgrade on the plan you want, then follow the on-screen prompts to confirm. Payments are handled through secure Stripe checkout.
  5. Return to Plans & Credits and check the banner on the Plans tab or the Subscription card on the Manage tab to confirm the new plan.

Plan comparison

PlanPriceCredits per monthUsers includedSocial profiles
Essential$59/month5,90012
Professional$189/month18,90037
Advanced$289/month28,900515
EnterpriseCustomCustomUnlimitedUnlimited

What changes when you downgrade

Advanced to Professional

  • Role-based access for Admin, Editor, and Approver roles.
  • CRM integrations with Salesforce and HubSpot.
  • Two user seats and eight social profiles.

Professional to Essential

  • AI content, image, video, strategy, and music generation.
  • Advanced and predictive analytics, competitor tracking, and brand identity and voice tools.
  • Localized editorial calendars, social listening, psychographic targeting, and social campaigns with A/B testing.
  • Social advertising tools, the industry compliance suite, and priority support.
  • The plan includes one user and two social profiles.

Cancel your subscription

Open Plans & Credits — Manage tab
  1. In the left sidebar, open Plans & Credits.
  2. Select the Manage tab. The Subscription card shows your plan name, price, status (for example, Active), and Next Billing date.
  3. Select the red Cancel Subscription button at the bottom of the Subscription card.
  4. Follow the on-screen prompts to confirm the cancellation.
  5. Check the status badge on the Subscription card to confirm the cancellation.

For billing and refund terms, review Section 24 of the Terms of Service.

Control credit spending without changing your plan

AI credits are purchased separately from your plan. To set a spending limit:

  1. Open Credit Usage.
  2. Enter an amount in the Spending limit field.
  3. Select Save Limit.

Review past credit purchases and spending under Credit Management.

Open Credit Usage

Troubleshooting

I can't see Plans & Credits.
Only the workspace Owner can access billing. Ask your Owner, or check that you switched to the workspace with the paid subscription.
I don't see a Cancel Subscription button.
The Manage tab is only shown for paid plans. Make sure you are in the workspace that holds the paid subscription.
The Downgrade button is missing.
You may already be on the lowest plan, Essential.