Privacy Policy

Welcome to ZorgSocial.com ("ZorgSocial," "we," "our," or "us"). ZorgSocial.com, ZorgSocial, and the Zorg logo and character are copyrighted and owned by QUANTIMEDX COMPUTER SYSTEMS TRADING L.L.C, a Dubai-based company in the United Arab Emirates.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website ZorgSocial.com and use our AI-powered marketing strategy platform and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, company name, job title, phone number, and billing address
• Profile Information: Profile picture, bio, industry sector, and marketing preferences
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Communication Data: Messages, feedback, support requests, and correspondence with our team

2.2 Usage and Technical Information

• Device Information: IP address, browser type, device type, operating system, and unique device identifiers
• Usage Analytics: Pages visited, features used, time spent on platform, click patterns, and navigation paths
• Performance Data: Platform performance metrics, error logs, and system diagnostics
• Location Data: General geographic location based on IP address (not precise location)

2.3 Content and Marketing Data

• Marketing Content: Social media posts, campaigns, images, and creative materials you create or upload
• Strategy Data: Marketing strategies, campaign performance data, and analytics insights
• Integration Data: Information from connected social media accounts and third-party marketing tools
• AI Interaction Data: Prompts, queries, and responses from our AI-powered features

We use the collected information for the following purposes:

3.1 Service Provision

• Provide, operate, and maintain the ZorgSocial platform
• Process transactions and manage billing
• Create and manage user accounts
• Enable AI-powered marketing strategy features
• Facilitate social media campaign management and scheduling

3.2 Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and analytics to enhance user experience
• Train and improve our AI algorithms and models

3.3 Communication

• Send service-related notifications and updates
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Notify you about platform changes, new features, or security updates

3.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, security threats, and abuse
• Enforce our Terms of Service and other policies
• Resolve disputes and investigate potential violations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing services
• Cloud hosting and data storage
• Analytics and performance monitoring
• Email delivery and communication services
• Customer support and help desk services

4.2 Social Media Platforms

• Information necessary to publish content to connected social media accounts
• Analytics data to provide campaign performance insights
• Data required for social media platform integrations and APIs

4.3 Legal Requirements

• When required by law, regulation, or court order
• To protect the rights, property, or safety of ZorgSocial, our users, or the public
• In connection with legal proceedings or investigations
• To enforce our Terms of Service or other agreements

4.4 Business Transfers

In the event of a merger, acquisition, or sale of business assets, user information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Regular security audits and vulnerability assessments
• Secure Infrastructure: Hosting on secure, certified cloud infrastructure
• Employee Training: Regular security training for all team members
• Incident Response: Comprehensive incident response and breach notification procedures

Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry best practices.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period after account deletion
• Marketing Content: Retained as long as necessary to provide campaign management services
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely for product improvement
• Legal Requirements: Some data may be retained longer to comply with legal obligations
• Backup Systems: Data in backup systems is deleted in accordance with our backup retention policies

Upon account deletion, we will delete or anonymize your personal information within 90 days, except where longer retention is required by law.

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how your data is processed

7.2 Correction and Updates

• Correct inaccurate or incomplete personal information
• Update your account and profile information
• Request correction of processing records

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict or limit processing of your data
• Object to certain types of data processing

7.4 Marketing Communications

• Opt-out of marketing emails and communications
• Manage communication preferences in your account settings
• Withdraw consent for marketing activities

How to Exercise Your Rights: To exercise any of these rights, please contact us at privacy@quantimedx.com. We will respond to your request within 30 days.

ZorgSocial is operated by QUANTIMEDX COMPUTER SYSTEMS TRADING L.L.C, based in Dubai, United Arab Emirates. Your information may be transferred to, stored, and processed in the UAE and other countries where we or our service providers operate.

When transferring data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) with data processors
• Adequacy decisions from relevant data protection authorities
• Certification schemes and codes of conduct
• Other legally recognized transfer mechanisms

We use cookies and similar tracking technologies to enhance your experience:

9.1 Types of Cookies

• Essential Cookies: Necessary for platform functionality and security
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

9.2 Third-Party Analytics

We may use third-party analytics services like Google Analytics to understand user behavior and improve our services. These services may use cookies and similar technologies.

9.3 Cookie Management

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.

ZorgSocial is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, please contact us immediately at privacy@quantimedx.com, and we will take steps to delete such information.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, disclose, and sell
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising CCPA rights

To exercise these rights, please contact us at privacy@quantimedx.com.

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

12.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To provide our services as agreed in our Terms of Service
• Legitimate Interest: To improve our services, ensure security, and conduct business operations
• Consent: For marketing communications and certain data processing activities
• Legal Obligation: To comply with applicable laws and regulations

12.2 Additional GDPR Rights

• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right to object to processing based on legitimate interests
• Right to data portability for data provided based on consent or contract

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our platform
• Other appropriate communication methods

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.