Accessibility Policy
ZorgSocial's commitment to creating an inclusive environment for People of Determination in compliance with UAE law.
Last Modified: October 9, 2025
Copyright Notice:
ZorgSocial, ZorgSocial.com, the ZorgSocial logo, the Zorg character, and all related marks are copyrighted and owned by QUANTIMEDX COMPUTER SYSTEMS TRADING L.L.C. All rights reserved.
Introduction
QUANTIMEDX COMPUTER SYSTEMS TRADING L.L.C (trading as "ZorgSocial") is committed to providing a respectful, accessible, and inclusive environment for all of our employees, customers, and visitors in the United Arab Emirates and globally. Our goal is to meet the standards outlined in UAE Federal Law No. 29 of 2006 on the Rights of People with Special Needs (as amended by Federal Law No. 2 of 2014), the UAE National Policy for Empowering People of Determination, Dubai's accessibility standards, and international best practices to break down barriers to goods, services, and employment opportunities provided by ZorgSocial.
Background
UAE Legal Framework
The United Arab Emirates has established a comprehensive legal and policy framework to ensure the rights and dignity of People of Determination:
Federal Law No. 29 of 2006
(as amended by Federal Law No. 2 of 2014) on the Rights of People with Special Needs establishes rights including equal access to services, employment opportunities, education, healthcare, transportation, and social integration.
UAE National Policy for Empowering People of Determination
Aims to build an inclusive and barrier-free society, ensure equal access to services, promote independence and dignity, and foster social integration.
Dubai Accessibility Code
Provides specific standards for physical accessibility, digital accessibility, service accessibility, and communication accessibility.
UN Convention on the Rights of Persons with Disabilities
The UAE ratified the CRPD in 2010, which guides our approach to accessibility and inclusion.
What is Considered a Disability?
In alignment with UAE law and the terminology preferred by the UAE government, ZorgSocial uses the term "People of Determination" to refer to individuals with disabilities. This positive terminology reflects the UAE's recognition of the achievements and contributions of people with disabilities.
Disabilities covered under UAE law include both visible and invisible disabilities, whether temporary, short-term, long-term, or permanent. The emphasis is not on specific disabilities, but on removing barriers to accessibility of goods, services, and opportunities.
Examples of types of disabilities include:
- • Mobility impairments
- • Visual impairments
- • Hearing impairments
- • Speech or communication disabilities
- • Mental health conditions
- • Intellectual or developmental disabilities
- • Chronic diseases or conditions
- • Neurological conditions
- • Learning disabilities
- • Autism spectrum disorders
- • Multiple or complex disabilities
Guiding Principles
ZorgSocial's accessibility policy is guided by principles that align with UAE values and international best practices:
1. Independence
Creating an environment where People of Determination can do things on their own, promoting self-reliance and autonomy.
2. Dignity and Respect
Treating People of Determination with dignity, enabling them to maintain self-respect and the respect of others.
3. Integration and Inclusion
Ensuring People of Determination can benefit from the same interactions in the same place as people without disabilities.
4. Equal Opportunity
Ensuring People of Determination are afforded the same choices, benefits, and opportunities as others.
5. Non-Discrimination
Prohibiting discrimination on the basis of disability in all aspects of service delivery and employment.
6. Reasonable Accommodation
Providing necessary modifications to ensure People of Determination can access services and opportunities.
Purpose
This Accessibility Policy is intended to:
- Fulfill ZorgSocial's legal obligations under UAE Federal Law No. 29 of 2006 (as amended)
- Demonstrate our commitment to the UAE National Policy for Empowering People of Determination
- Establish clear standards and procedures for accessibility
- Guide employees in providing accessible and inclusive service
- Outline our commitment to removing barriers
Application
This policy applies to:
- All ZorgSocial employees
- Contractors and consultants working with ZorgSocial
- Third-party service providers
- Anyone involved in delivering ZorgSocial goods and services
- All ZorgSocial facilities, services, and digital platforms
Digital Accessibility
ZorgSocial is committed to ensuring that our digital platforms, including our website, mobile applications, and online services, are accessible to People of Determination.
Web Content Accessibility
Our digital services aim to meet or exceed:
- Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards
- UAE digital accessibility requirements
- Best practices for inclusive design
Features Include:
- • Keyboard navigation
- • Screen reader compatibility
- • Alternative text for images
- • Captions and transcripts for media
- • Clear and consistent navigation
- • Adjustable text size and contrast
- • Accessible forms
- • Error identification and suggestions
- • Arabic and English language support
Communication and Format of Documents
ZorgSocial employees will communicate with People of Determination in a manner that takes into account their disability and communication preferences.
Communication Methods
- Written communication (email, text)
- Verbal communication (phone, in-person)
- Visual communication (video, sign language)
- Arabic and English language support
- Simplified language when requested
- Use of interpreters
Accessible Formats
- Large print
- Audio formats
- Electronic text compatible with screen readers
- Braille (upon request)
- Plain language versions
- Video with captions and/or sign language
Service Animals and Support Persons
Service Animals
- • Permitted in all areas open to the public
- • Must be harnessed, leashed, or tethered
- • Individual responsible for care and control
- • No documentation or certification required
- • Health and safety concerns addressed reasonably
Support Persons
- • Welcome at no additional fee
- • May accompany to all customer areas
- • Consent obtained before discussing matters
- • Privacy maintained for confidential information
- • Clear communication about any fees
Feedback Process
Feedback regarding accessibility to goods and services and the manner in which ZorgSocial employees interact with People of Determination is welcome and appreciated.
How to Provide Feedback
Email: support@quantimedx.com
(Subject: "Accessibility Feedback")
Website: Accessibility Feedback Form
Phone: [Phone number to be provided]
In Person: At any ZorgSocial location
Feedback Process
- • Acknowledged within 3 business days
- • Reviewed by Accessibility Coordinator
- • Action taken where appropriate
- • Feedback provider informed of actions
- • Used to improve accessibility practices
Training
ZorgSocial recognizes the importance of understanding how to provide accessible and inclusive service to People of Determination.
Training Content
- • UAE laws and regulations
- • ZorgSocial's Accessibility Policy
- • Understanding different disabilities
- • Respectful communication
- • Assistive device interactions
- • Service animal protocols
- • Equipment usage
- • Cultural sensitivity
- • Digital accessibility
- • Emergency procedures
Training Schedule
- Provided to new employees during orientation
- Ongoing training and updates as needed
- Records maintained for each employee
- Refresher training when policies change
Employment
ZorgSocial is committed to fair and accessible employment practices for People of Determination.
Recruitment
- • Accessible job postings
- • Accommodation during hiring
- • Accessible interview processes
- • Merit-based assessments
Workplace
- • Individualized accommodation
- • Workspace adjustments
- • Assistive technologies
- • Privacy protection
Development
- • Performance management
- • Career development
- • Return-to-work plans
- • Emergency response plans
Contact Information
For questions, feedback, or requests related to accessibility:
QUANTIMEDX COMPUTER SYSTEMS TRADING L.L.C
Location: Dubai, United Arab Emirates
Email: support@quantimedx.com (Subject: "Accessibility")
Website: /accessibility
Feedback Form: /accessibility-feedback
Key Terms
People of Determination
(Arabic: أصØاب الهمم - Ashab Al Hamam) The term used in the UAE to refer to individuals with disabilities. This positive terminology reflects recognition of their achievements and contributions.
Assistive Devices
Tools, equipment, or products used to increase, maintain, or improve the functional capabilities of People of Determination. Examples include wheelchairs, screen readers, and hearing aids.
Reasonable Accommodation
Modifications or adjustments to policies, practices, or environments that enable People of Determination to access services, facilities, or employment opportunities.
Universal Design
The design of products, environments, programs, and services to be usable by all people, to the greatest extent possible, without the need for adaptation.
© 2025 QUANTIMEDX COMPUTER SYSTEMS TRADING L.L.C. All rights reserved.
ZorgSocial, ZorgSocial.com, the ZorgSocial logo, and the Zorg character are copyrighted properties of QUANTIMEDX COMPUTER SYSTEMS TRADING L.L.C.
Commitment Statement
ZorgSocial is proud to support the UAE's vision of an inclusive society where People of Determination can participate fully and achieve their potential. We are committed to breaking down barriers and creating opportunities for all.
Accessibility Support
Need accessibility assistance or have feedback? We're here to help make ZorgSocial accessible for everyone.